No Hassle Return Policy
We want you to be completely satisfied with our product. 😍 We gladly accept returns, exchanges, and cancellations.
Just contact us within 14 days of delivery and you have 14 days from the day you received your items to review, and if necessary, return or exchange your purchase from Courbé Artwear. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS.
Since these are custom made, we can only accept cancellations within 1 days of purchase.
We do not accept returns or exchanges if:
- The item(s) have been worn or washed
- The item(s) have been altered
- The item(s) do not have the original tags on them
If you received something defective or the wrong item/size/design, this is what you need to make a replacement order or exchange:
- Please provide the customer name and email.
- Please provide the order number
- Please provide picture of damaged/wrong item(s)
- Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
- Email firstname.lastname@example.org with this information.
- Pack the unworn and unwashed items with email confirmation from Us
- Contact us for mailing address
Once we receive your email, we will reprint out your new order and send it out to you.
- We do not sell to Afghanistan, Iran, North Korea,Russia and Yemen
- We offer flat rate shipping to all international orders. Our base international shipping rate is $13.00, and $2 per additional item of clothing
- Customs and Duties are due on delivery and paid to the carrier. Courbé Artwear is not responsible for International customs, dues, duties, fees, taxes, or taxes charged to your shipment.
If you refuse a shipment from Courbé Artwear you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to Courbé Artwear. This amount will be deducted from your merchandise refund.